{"id":260,"date":"2019-07-26T15:57:33","date_gmt":"2019-07-26T13:57:33","guid":{"rendered":"https:\/\/clientcentricconsulting.fr\/?page_id=260"},"modified":"2025-01-20T15:52:05","modified_gmt":"2025-01-20T14:52:05","slug":"home-2","status":"publish","type":"page","link":"https:\/\/clientcentricconsulting.fr\/en\/","title":{"rendered":"Home"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"260\" class=\"elementor elementor-260\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b383bb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b383bb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-386a30c\" data-id=\"386a30c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03e9325 elementor-widget elementor-widget-menu-anchor\" data-id=\"03e9325\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"home\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d137c6f elementor-section-full_width elementor-section-height-full elementor-section-height-default elementor-section-items-middle\" data-id=\"2d137c6f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-936bca9\" data-id=\"936bca9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f6f503 elementor-widget elementor-widget-heading\" data-id=\"7f6f503\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Client Centric <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48ce0d1 elementor-widget elementor-widget-heading\" data-id=\"48ce0d1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Consulting<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d502250 elementor-widget elementor-widget-heading\" data-id=\"d502250\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Reinvent your customer experience<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6bae447e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6bae447e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6244aa3f\" data-id=\"6244aa3f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c6140b5 elementor-widget elementor-widget-spacer\" data-id=\"c6140b5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-75e2551 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75e2551\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-630e749\" data-id=\"630e749\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6042966 elementor-widget elementor-widget-spacer\" data-id=\"6042966\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4f0eb5 elementor-hidden-phone elementor-widget elementor-widget-image\" data-id=\"b4f0eb5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"680\" src=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/08\/mission3.jpg\" class=\"attachment-full size-full wp-image-758\" alt=\"\" srcset=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/08\/mission3.jpg 300w, https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/08\/mission3-132x300.jpg 132w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-2743c9c\" data-id=\"2743c9c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d57c85e elementor-widget elementor-widget-spacer\" data-id=\"d57c85e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04fb345 elementor-widget elementor-widget-menu-anchor\" data-id=\"04fb345\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"mission\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ebbc1e elementor-widget elementor-widget-heading\" data-id=\"0ebbc1e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">MISSION: SUPPORTING YOU IN THE CREATION OF AN EXCEPTIONAL CUSTOMER EXPERIENCE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d48dbc elementor-widget elementor-widget-text-editor\" data-id=\"1d48dbc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><em>Collaboratively defined improvement projects, tailored to your strategic and operational needs<\/em><\/p>\n<\/br>\n<strong>Why is it strategic for your company to invest in the customer experience?<\/strong>\n<\/br>\n<\/br>\nYour customers often expect more than just value for money: they remember the overall experience with your brand, which either makes them come back or turn to a competitor for their next purchase.\n<\/br>\n<\/br>\nBeyond your product offering, your customers are very sensitive to:\n<ul>\n \t<li>Access to clear and relevant information before purchase<\/li>\n \t<li>Ease of buying and receiving your product<\/li>\n \t<li>Smooth contact, empathy and responsiveness in case of problems<\/li>\n \t<li>\u2026<\/li>\n<\/ul>\n<\/br>\nInvesting in your customer experience is part of a long-term vision for building customer loyalty: simplifying and customising their journey, from purchase preparation to after-sales... with quick results in operational efficiency, cost control and customer culture within your teams.\n<\/br>\n<\/br>\nAn unrivaled customer experience reinforces your customers' brand loyalty: they will naturally think of your company for any future purchases, and generate positive word of mouth.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11ea962 elementor-widget elementor-widget-spacer\" data-id=\"11ea962\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5b947bc\" data-id=\"5b947bc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f3330c0 elementor-widget elementor-widget-spacer\" data-id=\"3f3330c0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66abbf21 elementor-section-height-full elementor-section-items-bottom elementor-section-boxed elementor-section-height-default\" data-id=\"66abbf21\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6a22af46\" data-id=\"6a22af46\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7e428b97\" data-id=\"7e428b97\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d2ea126 elementor-widget elementor-widget-menu-anchor\" data-id=\"d2ea126\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"questions\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fd6ad7 elementor-widget elementor-widget-spacer\" data-id=\"9fd6ad7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4841f47b elementor-widget elementor-widget-heading\" data-id=\"4841f47b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">QUESTIONS TO CONSIDER FOR AN EXCEPTIONAL CUSTOMER EXPERIENCE<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af12969 elementor-widget elementor-widget-spacer\" data-id=\"af12969\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6af2560a\" data-id=\"6af2560a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44d4c6c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44d4c6c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0f555b0\" data-id=\"0f555b0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d76836 elementor-widget elementor-widget-spacer\" data-id=\"6d76836\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fb013a5 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fb013a5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3494f2e\" data-id=\"3494f2e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-683cd3c elementor-widget elementor-widget-spacer\" data-id=\"683cd3c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce89ca9 elementor-hidden-phone elementor-widget elementor-widget-image\" data-id=\"ce89ca9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"680\" src=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/08\/phone-shopping-v1.jpg\" class=\"attachment-full size-full wp-image-710\" alt=\"\" srcset=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/08\/phone-shopping-v1.jpg 300w, https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/08\/phone-shopping-v1-132x300.jpg 132w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-8a9e5f2\" data-id=\"8a9e5f2\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71287ce elementor-widget elementor-widget-spacer\" data-id=\"71287ce\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75bdaa0 elementor-widget elementor-widget-heading\" data-id=\"75bdaa0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">OFFERING A MULTICHANNEL CUSTOMER JOURNEY\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97a00c8 elementor-widget elementor-widget-toggle\" data-id=\"97a00c8\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1581\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1581\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How to ensure a consistent and seamless customer experience across all channels (stores, phone calls, emails, text messages, social networks...)?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1581\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1581\">Your customers' journeys are not linear and often involve several channels: some customers get information online and then buy in store, some test in store but buy online, and others request after-sales services via Facebook. Therefore it is essential to define your multichannel strategy to guarantee a coherent and effective overall experience.\n<\/br>\n<\/br>\nBy setting up multichannel journeys, you can avoid situations where e-commerce customers bring a defective product to the store and hear \"Sorry, I can't do anything for you as it was purchased on the website, please call the customer service\" \u2013 as an example.\n<\/br>\n<\/br>\n<div id=\"q-1\" class=\"modal-container\">\n    <div class=\"click-btn\">\n        <button onclick=\"document.getElementById('modal-button-q-1').style.display='block'\" class=\"btn-hover-default  booking-button\">\n        WHAT CAN I DO?\n      <\/button> <!-- \/button -->\n    <\/div> <!-- \/click btn -->\n       <div id=\"modal-button-q-1\" class=\"tgx-modal\">\n        <div class=\"tgx-modal-content tgx-animate-zoom\">\n          <header class=\"tgx-container tgx-teal\">\n                <span onclick=\"document.getElementById('modal-button-q-1').style.display='none'\" class=\"tgx-button tgx-display-topright\">\u00d7<\/span>\n                Examples of projects that we can undertake together\n          <\/header><!-- \/header -->\n          <div class=\"tgx-container\">\n            <ul>\n            <li>Define the Customer Experience strategy of your company<\/li>\n            <li>Redefine customer journeys to create a seamless customer experience across stores, website, customer service, etc.<\/li>\n            <li>Train your Customer care teams to ensure perfect knowledge of all the processes and other business areas<\/li>\n            <\/ul>\n          <\/div><!-- \/tgx-container -->\n        <\/div><!-- \/tgx-content -->\n    <\/div><!-- \/modal-button -->\n<\/div><!-- \/modal-container --><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1582\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1582\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How to develop digital channels?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1582\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1582\">In recent years, the way your customers interact with your brand has changed: less phone calls, more emails and messages on social networks. If they could, some customers would chat with your brand over Whatsapp as they do with their loved ones.\n<\/br>\n<\/br>\nThis contact digitalisation requires new skills (conciseness, ability to convey empathy in writing, etc.) and adapting your Customer Service in terms of organisation, training and recruitment:\n<\/br>\n<ul>\n \t<li>How many staff do you need to handle customer requests on digital channels?<\/li>\n \t<li>How to answer to digital requests outside of standard business hours?<\/li>\n \t<li>Should you train the entire Customer Service department or set up a dedicated team?<\/li>\n \t<li>What employee profile to recruit for handling digital contacts?<\/li>\n<\/ul>\n<\/br>\n<div id=\"q-2\" class=\"modal-container\">\n    <div class=\"click-btn\">\n        <button onclick=\"document.getElementById('modal-button-q-2').style.display='block'\" class=\"btn-hover-default  booking-button\">\n        WHAT CAN I DO?\n      <\/button> <!-- \/button -->\n    <\/div> <!-- \/click btn -->\n       <div id=\"modal-button-q-2\" class=\"tgx-modal\">\n        <div class=\"tgx-modal-content tgx-animate-zoom\">\n          <header class=\"tgx-container tgx-teal\">\n                <span onclick=\"document.getElementById('modal-button-q-2').style.display='none'\" class=\"tgx-button tgx-display-topright\">\u00d7<\/span>\n                Examples of projects that we can undertake together\n          <\/header><!-- \/header -->\n          <div class=\"tgx-container\">\n            <ul>\n            <li>Analyse inbound contact reasons and preferred channels to design multichannel client journeys<\/li>\n            <li>Select a tool to manage contacts originating from digital channels <\/li>\n            <li>Train your teams on the usage of digital channels<\/li>\n            <li>Reorganise Customer Service teams with dedicated \/ highly specialized advisors in digital channels<\/li>\n            <\/ul>\n          <\/div><!-- \/tgx-container -->\n        <\/div><!-- \/tgx-content -->\n    <\/div><!-- \/modal-button -->\n<\/div><!-- \/modal-container -->\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-212094f elementor-widget elementor-widget-spacer\" data-id=\"212094f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4346137\" data-id=\"4346137\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-9642d0b elementor-widget elementor-widget-spacer\" data-id=\"9642d0b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61cda77 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"61cda77\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a7060a6\" data-id=\"a7060a6\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-be151f8 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"be151f8\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-f8b76ec\" data-id=\"f8b76ec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-8095beb\" data-id=\"8095beb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20e30d1 elementor-widget elementor-widget-spacer\" data-id=\"20e30d1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00ab1b3 elementor-widget elementor-widget-heading\" data-id=\"00ab1b3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">PUTTING THE CUSTOMER AT THE HEART OF YOUR BUSINESS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ff1f21 elementor-widget elementor-widget-toggle\" data-id=\"4ff1f21\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8381\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-8381\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I make my organisation more customer centric?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8381\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-8381\">Every day, your customers interact with highly customer-oriented companies that offer an exceptional customer experience. They will therefore hold your company against these standards: a failure, such as taking 3 months to address an after-sales request without any progress updates, will have a significant impact on your brand image in their eyes.\n<\/br>\n<\/br>\nAligning your customer experience with these standards means rethinking your organisation, by putting yourself in the shoes of your customers:\n<ul>\n \t<li>What are their needs and expectations? Their moments of enchantment and friction points in their customer journey?<\/li>\n \t<li>What are your competitors doing? And above all, what are the companies reputed for excellent customer experience doing?<\/li>\n \t<li>What to change as a priority to make the customer's journey easier?<\/li>\n<\/ul>\n<\/br>\n<div id=\"q-3\" class=\"modal-container\">\n    <div class=\"click-btn\">\n        <button onclick=\"document.getElementById('modal-button-q-3').style.display='block'\" class=\"btn-hover-default  booking-button\">\n        WHAT CAN I DO?\n      <\/button> <!-- \/button -->\n    <\/div> <!-- \/click btn -->\n       <div id=\"modal-button-q-3\" class=\"tgx-modal\">\n        <div class=\"tgx-modal-content tgx-animate-zoom\">\n          <header class=\"tgx-container tgx-teal\">\n                <span onclick=\"document.getElementById('modal-button-q-3').style.display='none'\" class=\"tgx-button tgx-display-topright\">\u00d7<\/span>\n                Examples of projects that we can undertake together\n          <\/header><!-- \/header -->\n          <div class=\"tgx-container\">\n            <ul>\n                <li>Modify customer journeys to reduce friction and develop moments of enchantment<\/li>\n                <li>Work with customer groups to better identify their irritants and define a corrective action plan<\/li>\n                <li>Benchmark the best practices among competitors and companies offering top customer experience <\/li>\n                <li>Reorganise teams in contact with customers to move from an approach siloed by business line \/ channel to a global approach by customer journey<\/li>\n            <\/ul>\n          <\/div><!-- \/tgx-container -->\n        <\/div><!-- \/tgx-content -->\n    <\/div><!-- \/modal-button -->\n<\/div><!-- \/modal-container --><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8382\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-8382\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How to customise the customer experience in stores but also on distance sales channels?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8382\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-8382\">Customising the customer experience remains a key differentiating factor for your business: it shows your customers that you are listening to them, constantly looking for the best answer to their needs and that they are not just a number in your bottom line.\n<\/br>\n<\/br>\nThis customisation is based on:\n<ul>\n \t<li>IT tools that recognise the customer, collect data, record requests and purchase history<\/li>\n \t<li>Processes enabling your business to customise the response to the profile, history or context, without going through 3 validation steps before responding to the customer<\/li>\n<\/ul>\n<\/br>\nSuccessful personalisation can become a strong component of your \"relational style\": your customers know that your response is always as tailor-made as possible.\n<\/br>\n<\/br>\n<div id=\"q-5\" class=\"modal-container\">\n    <div class=\"click-btn\">\n        <button onclick=\"document.getElementById('modal-button-q-5').style.display='block'\" class=\"btn-hover-default  booking-button\">\n        WHAT CAN I DO?\n      <\/button> <!-- \/button -->\n    <\/div> <!-- \/click btn -->\n       <div id=\"modal-button-q-5\" class=\"tgx-modal\">\n        <div class=\"tgx-modal-content tgx-animate-zoom\">\n          <header class=\"tgx-container tgx-teal\">\n                <span onclick=\"document.getElementById('modal-button-q-5').style.display='none'\" class=\"tgx-button tgx-display-topright\">\u00d7<\/span>\n                Examples of projects that we can undertake together\n          <\/header><!-- \/header -->\n          <div class=\"tgx-container\">\n            <ul>\n                <li>Work with customer groups to better identify their personalisation expectations<\/li>\n                <li>Select and implement a CRM tool<\/li>\n                <li>Benchmark the best practices among competitors and companies offering top customer experience<\/li>\n            <\/ul>\n          <\/div><!-- \/tgx-container -->\n        <\/div><!-- \/tgx-content -->\n    <\/div><!-- \/modal-button -->\n<\/div><!-- \/modal-container --><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8383\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-8383\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What customer feedback collection approach to implement?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8383\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-8383\">To collect customer feedback, you first need to choose the topics on which you want customer opinion, and the type of feedback you want to collect:\n<ul>\n \t<li>On which topics do you need statistics?<\/li>\n \t<li>On which points do you need a detailed, more personal feedback?<\/li>\n<\/ul>\n<\/br>\nThis preliminary work will allow you to choose the most appropriate approaches to gather customer feedback: email surveys, focus groups, online forums, in-store terminals or surveys.\n<\/br>\n<\/br>\nIn the longer term, it is also important to design a continuous improvement system leveraging customer feedback to improve your offerings and customer experience.\n<\/br>\n<\/br>\n<div id=\"q-8\" class=\"modal-container\">\n    <div class=\"click-btn\">\n        <button onclick=\"document.getElementById('modal-button-q-8').style.display='block'\" class=\"btn-hover-default  booking-button\">\n        WHAT CAN I DO?\n      <\/button> <!-- \/button -->\n    <\/div> <!-- \/click btn -->\n       <div id=\"modal-button-q-8\" class=\"tgx-modal\">\n        <div class=\"tgx-modal-content tgx-animate-zoom\">\n          <header class=\"tgx-container tgx-teal\">\n                <span onclick=\"document.getElementById('modal-button-q-8').style.display='none'\" class=\"tgx-button tgx-display-topright\">\u00d7<\/span>\n                Examples of projects that we can undertake together\n          <\/header><!-- \/header -->\n          <div class=\"tgx-container\">\n            <ul>\n                <li>Set up a system for collecting immediate feedback after interaction with Customer Service<\/li>\n                <li>Design an ongoing improvement program based on continuous customer feedback<\/li>\n\t\t<li>Collaborate with customers to integrate their feedback into the redesign of customer journeys<\/li>\n            <\/ul>\n          <\/div><!-- \/tgx-container -->\n        <\/div><!-- \/tgx-content -->\n    <\/div><!-- \/modal-button -->\n<\/div><!-- \/modal-container --><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0387b9 elementor-widget elementor-widget-spacer\" data-id=\"b0387b9\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-75103cc\" data-id=\"75103cc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa4eb05 elementor-widget elementor-widget-spacer\" data-id=\"fa4eb05\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-262eae5 elementor-hidden-phone elementor-widget elementor-widget-image\" data-id=\"262eae5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"680\" src=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/08\/mi2c1-long.jpg\" class=\"attachment-full size-full wp-image-707\" alt=\"\" srcset=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/08\/mi2c1-long.jpg 300w, https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/08\/mi2c1-long-132x300.jpg 132w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-0694be0 elementor-widget elementor-widget-spacer\" data-id=\"0694be0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5eaa88b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5eaa88b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-460f43b\" data-id=\"460f43b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-51e4bda elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51e4bda\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4dd2d79\" data-id=\"4dd2d79\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d603dae elementor-widget elementor-widget-spacer\" data-id=\"d603dae\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47b48b8 elementor-hidden-phone elementor-widget elementor-widget-image\" data-id=\"47b48b8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"299\" height=\"680\" src=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/08\/help1-long.jpg\" class=\"attachment-full size-full wp-image-715\" alt=\"\" srcset=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/08\/help1-long.jpg 299w, https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/08\/help1-long-132x300.jpg 132w\" sizes=\"(max-width: 299px) 100vw, 299px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-0626145\" data-id=\"0626145\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01b6a4d elementor-widget elementor-widget-spacer\" data-id=\"01b6a4d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d181783 elementor-widget elementor-widget-heading\" data-id=\"d181783\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">OVERSEEING CUSTOMER EXPERIENCE EFFECTIVELY \n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4633bfc elementor-widget elementor-widget-toggle\" data-id=\"4633bfc\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What KPIs to monitor?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7361\">Your customer experience objectives determine which indicators to track. A limited number of KPIs will help you to monitor your activity more finely than a multitude of indicators: it allows you to prioritise and know where to focus your efforts.\n<\/br>\n<\/br>\nFor each selected indicator, you must set a target and a time frame for achieving it. This will allow you to set up a clear dashboard, which can be shared with the teams on a regular basis, to show progress and explain business decisions.\n<\/br>\n<\/br>\nThis work on indicators is essential if you outsource parts of your customer service, to monitor the actions of your service provider and ensure that they meet your customer experience priorities.\n<\/br>\n<\/br>\n<div id=\"q-6\" class=\"modal-container\">\n    <div class=\"click-btn\">\n        <button onclick=\"document.getElementById('modal-button-q-6').style.display='block'\" class=\"btn-hover-default  booking-button\">\n        WHAT CAN I DO?\n      <\/button> <!-- \/button -->\n    <\/div> <!-- \/click btn -->\n       <div id=\"modal-button-q-6\" class=\"tgx-modal\">\n        <div class=\"tgx-modal-content tgx-animate-zoom\">\n          <header class=\"tgx-container tgx-teal\">\n                <span onclick=\"document.getElementById('modal-button-q-6').style.display='none'\" class=\"tgx-button tgx-display-topright\">\u00d7<\/span>\n                Examples of projects that we can undertake together\n          <\/header><!-- \/header -->\n          <div class=\"tgx-container\">\n            <ul>\n                <li>Update the main dashboard to include customer experience indicators (productivity, quality, customer satisfaction and employee satisfaction)<\/li>\n                <li>Automate manual dashboards<\/li>\n                <li>Define the indicators and service level agreements (SLAs) to be included in a customer service outsourcing contract<\/li>\n            <\/ul>\n          <\/div><!-- \/tgx-container -->\n        <\/div><!-- \/tgx-content -->\n    <\/div><!-- \/modal-button -->\n<\/div><!-- \/modal-container --><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Which tools to use to simplify the processing and tracking of customer interactions?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7362\">Well configured IT tools that are adapted to your needs will enable you to simplify the customer journeys: inform them at the right time, shorten processing times, be more relevant in your answers. You will therefore be more productive and improve the overall customer experience.\n<ul>\n \t<li>CRM tools to better know your customers, their profile and their purchases<\/li>\n \t<li>File management or after-sales ticketing tools to log exchanges with your customers: reason for contact, problem encountered, resolution provided...<\/li>\n \t<li>Tools to keep in touch with your customers: telephony, email and\/or chat management system, SMS sending\/receiving solutions...<\/li>\n \t<li>Tools to collect customer feedbacks: email surveys, scoring...<\/li>\n<\/ul>\n<\/br>\nThese tools must necessarily communicate with each other (pulling the CRM profile when opening a new customer record for example) thanks to connectors or because they are part of an integrated global system (record management + emails + Facebook Messenger in the same tool, for example).\n<\/br>\n<\/br>\n<div id=\"q-7\" class=\"modal-container\">\n    <div class=\"click-btn\">\n        <button onclick=\"document.getElementById('modal-button-q-7').style.display='block'\" class=\"btn-hover-default  booking-button\">\n        WHAT CAN I DO?\n      <\/button> <!-- \/button -->\n    <\/div> <!-- \/click btn -->\n       <div id=\"modal-button-q-7\" class=\"tgx-modal\">\n        <div class=\"tgx-modal-content tgx-animate-zoom\">\n          <header class=\"tgx-container tgx-teal\">\n                <span onclick=\"document.getElementById('modal-button-q-7').style.display='none'\" class=\"tgx-button tgx-display-topright\">\u00d7<\/span>\n                Examples of projects that we can undertake together\n          <\/header><!-- \/header -->\n          <div class=\"tgx-container\">\n            <ul>\n                <li>Write specifications to select a customer file management tool<\/li>\n                <li>Deploy a SaaS telephony tool and train users<\/li>\n            <\/ul>\n          <\/div><!-- \/tgx-container -->\n        <\/div><!-- \/tgx-content -->\n    <\/div><!-- \/modal-button -->\n<\/div><!-- \/modal-container --><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How to optimise the performance of your customer service?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7363\">Multiple factors can impact the performance of your customer service:\n<ul>\n \t<li>A customer service that started with a single employee, using their professional email and phone number, and who is now facing too many customer requests<\/li>\n \t<li>Customer processes (delivery, after-sales service, etc.) that are no longer suitable given quick business growth<\/li>\n \t<li>New skills required with the launch of a chat or customer service in another language<\/li>\n \t<li>Accessibility problems during busy periods, or excessively limited business hours<\/li>\n \t<li>\u2026<\/li>\n<\/ul>\n<\/br>\nWhen facing these problems, it is important to react quickly: understand the underlying cause of the problem and take corrective action (new process, reorganisation of teams...) before repeated calls and emails degrade service quality, customer satisfaction and ultimately cause customers to leave... or employees getting exhausted from working in a permanent emergency state.\n<\/br>\n<\/br>\n<div id=\"q-4\" class=\"modal-container\">\n    <div class=\"click-btn\">\n        <button onclick=\"document.getElementById('modal-button-q-4').style.display='block'\" class=\"btn-hover-default  booking-button\">\n        WHAT CAN I DO?\n      <\/button> <!-- \/button -->\n    <\/div> <!-- \/click btn -->\n       <div id=\"modal-button-q-4\" class=\"tgx-modal\">\n        <div class=\"tgx-modal-content tgx-animate-zoom\">\n          <header class=\"tgx-container tgx-teal\">\n                <span onclick=\"document.getElementById('modal-button-q-4').style.display='none'\" class=\"tgx-button tgx-display-topright\">\u00d7<\/span>\n                Examples of projects that we can undertake together\n          <\/header><!-- \/header -->\n          <div class=\"tgx-container\">\n            <ul>\n                <li>Set up a multilingual customer service: flow analysis, target organisation, business plan, selection of IT tools, process design, recruitment and training <\/li>\n                <li>Reorganise customer service to improve customer accessibility and service quality<\/li>\n                <li>Conduct a customer service audit and establish an improvement plan<\/li>\n            <\/ul>\n          <\/div><!-- \/tgx-container -->\n        <\/div><!-- \/tgx-content -->\n    <\/div><!-- \/modal-button -->\n<\/div><!-- \/modal-container --><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cae535d elementor-widget elementor-widget-spacer\" data-id=\"cae535d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7c7d450\" data-id=\"7c7d450\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d21af0 elementor-widget elementor-widget-spacer\" data-id=\"3d21af0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45090740 elementor-section-height-full elementor-section-items-bottom elementor-section-boxed elementor-section-height-default\" data-id=\"45090740\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-15ca1847\" data-id=\"15ca1847\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3052e437\" data-id=\"3052e437\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16b46cf elementor-widget elementor-widget-menu-anchor\" data-id=\"16b46cf\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"expertise\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0d21df elementor-widget elementor-widget-spacer\" data-id=\"f0d21df\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfe13d3 elementor-widget elementor-widget-heading\" data-id=\"dfe13d3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">WHY CHOOSE CLIENT CENTRIC CONSULTING TO SUPPORT YOU?\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3495c45d elementor-widget elementor-widget-spacer\" data-id=\"3495c45d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6646fc0d\" data-id=\"6646fc0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ab0a72e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ab0a72e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-163b0470\" data-id=\"163b0470\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41172ef9 elementor-widget elementor-widget-spacer\" data-id=\"41172ef9\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7b51e27f elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b51e27f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-45c519e1\" data-id=\"45c519e1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-78d363c0\" data-id=\"78d363c0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42cc449 elementor-widget elementor-widget-spacer\" data-id=\"42cc449\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b3c457 elementor-widget elementor-widget-heading\" data-id=\"1b3c457\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">MY EXPERTISE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-20629ef6\" data-id=\"20629ef6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-761e567b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"761e567b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-78e5b8b2\" data-id=\"78e5b8b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-685052ae elementor-widget elementor-widget-image\" data-id=\"685052ae\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"244\" height=\"202\" src=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/06\/sarah.png\" class=\"attachment-large size-large wp-image-164\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-71b3a4c8\" data-id=\"71b3a4c8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7e9edbb5 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e9edbb5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-469126f1\" data-id=\"469126f1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-624b13d5\" data-id=\"624b13d5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40f68bb elementor-widget elementor-widget-spacer\" data-id=\"40f68bb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78eb2ac elementor-drop-cap-yes elementor-drop-cap-view-default elementor-widget elementor-widget-text-editor\" data-id=\"78eb2ac\" data-element_type=\"widget\" data-settings=\"{&quot;drop_cap&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Consultant then manager in different consultancies: <em>over 30 strategy and organisation assignments carried out since 2008, in French and English<br \/><\/em><\/li><li>Specialised in Customer Experience since 2013<\/li><li>Clients: large French companies, international groups, mid-cap companies, SMEs<\/li><li>Industries: luxury goods, food distribution, specialised distribution, agri-food, automotive, banking, insurance, utilities<\/li><li>Graduated from ESCP Europe Business School in 2008<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7308670 elementor-widget elementor-widget-text-editor\" data-id=\"7308670\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Transversal skills:<\/strong> <em>strategic analysis, modelling and growth\/income projections, project management, business plan writing, roadmaps, action plans, workshop and seminar facilitation, training<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27b5a04 elementor-widget elementor-widget-spacer\" data-id=\"27b5a04\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99eaff1 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"99eaff1\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">EXAMPLES OF PAST PROJECTS\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93f5b30 elementor-widget elementor-widget-spacer\" data-id=\"93f5b30\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3f1d45 elementor-widget elementor-widget-widgetkit-for-elementor-slider-2\" data-id=\"f3f1d45\" data-element_type=\"widget\" data-widget_type=\"widgetkit-for-elementor-slider-2.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- Animation Slider start -->\r\n<section id=\"tgx-hero-unit\" class=\"tgx-slider-2\">\r\n    <div class=\"row\">\r\n        <div id=\"f3f1d45\" class=\"carousel slide\" data-ride=\"carousel\" data-interval=\"                 10000                \" >\r\n            \r\n            <!-- Wrapper for slides -->\r\n            <div class=\"carousel-inner\">\r\n                                                                        <div class=\"item active slider-0\" style=\"background-image: url('');\">\r\n\r\n                                                                                    <div class=\"col-md-8 col-xs-12 col-sm-12\">\r\n                                                                    <div class=\"carousel-caption\">\r\n                                        <h2 class=\"slider-title animated animate-delay-1 none\">Creating a multilingual customer service in the luxury industry\n<\/h2>\r\n                                                                            <\/div>\r\n                                    <\/div>\r\n\r\n                                                                            <div class=\"col-md-4 col-xs-12 col-sm-12\">\r\n                                            <div class=\"carousel-image animated animate-delay-4 none\">\r\n                                                <img loading=\"lazy\" decoding=\"async\" width=\"469\" height=\"446\" src=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/09\/hs1.png\" class=\"img-responsive\" alt=\"\" srcset=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/09\/hs1.png 469w, https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/09\/hs1-300x285.png 300w\" sizes=\"(max-width: 469px) 100vw, 469px\" \/>                                            <\/div>\r\n                                        <\/div>\r\n                                    \r\n                                                                        <\/div>\r\n                                                                            <div class=\"item  slider-1\" style=\"background-image: url('');\">\r\n\r\n                                                                                    <div class=\"col-md-8 col-xs-12 col-sm-12\">\r\n                                                                    <div class=\"carousel-caption\">\r\n                                        <h2 class=\"slider-title animated animate-delay-1 none slider-title animated animate-delay-1 none\">Redesigning customer journeys to improve insurance sales in bank branches\n<\/h2>\r\n                                                                            <\/div>\r\n                                    <\/div>\r\n\r\n                                                                            <div class=\"col-md-4 col-xs-12 col-sm-12\">\r\n                                            <div class=\"carousel-image animated animate-delay-4 none\">\r\n                                                <img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/09\/pen1.png\" class=\"img-responsive\" alt=\"\" srcset=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/09\/pen1.png 450w, https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/09\/pen1-150x150.png 150w, https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/09\/pen1-300x300.png 300w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>                                            <\/div>\r\n                                        <\/div>\r\n                                    \r\n                                                                        <\/div>\r\n                                                                            <div class=\"item  slider-2\" style=\"background-image: url('');\">\r\n\r\n                                                                                    <div class=\"col-md-8 col-xs-12 col-sm-12\">\r\n                                                                    <div class=\"carousel-caption\">\r\n                                        <h2 class=\"slider-title animated animate-delay-1 none slider-title animated animate-delay-1 none slider-title animated animate-delay-1 none\">D\u00e9finition d&#039;une strat\u00e9gie Exp\u00e9rience client permettant de faire la diff\u00e9rence lors d\u2019appels d\u2019offres (march\u00e9s publics)\n<\/h2>\r\n                                                                            <\/div>\r\n                                    <\/div>\r\n\r\n                                                                            <div class=\"col-md-4 col-xs-12 col-sm-12\">\r\n                                            <div class=\"carousel-image animated animate-delay-4 none\">\r\n                                                <img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/09\/iPhone2.png\" class=\"img-responsive\" alt=\"\" srcset=\"https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/09\/iPhone2.png 450w, https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/09\/iPhone2-150x150.png 150w, https:\/\/clientcentricconsulting.fr\/wp-content\/uploads\/2019\/09\/iPhone2-300x300.png 300w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>                                            <\/div>\r\n                                        <\/div>\r\n                                    \r\n                                                                        <\/div>\r\n                                                                    <\/div>\r\n\r\n\r\n                                                                    <!-- Left and right controls -->\r\n                                    <a class=\"left carousel-control hidden-xs\" href=\"#f3f1d45\" role=\"button\" data-slide=\"prev\">\r\n                                        <span class=\"fa fa-angle-left\" aria-hidden=\"true\"><\/span>\r\n                                        <!-- <span class=\"sr-only\">Previous<\/span> -->\r\n                                    <\/a>\r\n                                    <a class=\"right carousel-control hidden-xs\" href=\"#f3f1d45\" role=\"button\" data-slide=\"next\">\r\n                                        <span class=\"fa fa-angle-right\" aria-hidden=\"true\"><\/span>\r\n                                        <!--  <span class=\"sr-only\">Next<\/span> -->\r\n                                    <\/a>\r\n                                                    <\/div>\r\n            <\/div>\r\n<\/section>\r\n\r\n\r\n<script type=\"text\/javascript\">\r\n    jQuery(document).ready(function($) {\r\n        \/\/ Hero area auto height adjustment\r\n        jQuery('#tgx-slider .carousel-inner .item').css({\r\n            'height': (($(window).height())) + 'px'\r\n        });\r\n        jQuery(window).resize(function() {\r\n            $('#tgx-slider .carousel-inner .item').css({\r\n                'height': (($(window).height())) + 'px'\r\n            });\r\n        });\r\n        if (!$('body').hasClass('wk-slider-2')) {\r\n            $('body').addClass('wk-slider-2');\r\n        };\r\n    });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-404abc71\" data-id=\"404abc71\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-adc5e01 elementor-widget elementor-widget-spacer\" data-id=\"adc5e01\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-587fb0b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"587fb0b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c64f1fc\" data-id=\"c64f1fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8883c7 elementor-widget elementor-widget-spacer\" data-id=\"a8883c7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c092dc0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c092dc0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-56bcc8c\" data-id=\"56bcc8c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-94b8628\" data-id=\"94b8628\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40077a2 elementor-widget elementor-widget-spacer\" data-id=\"40077a2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c29c18a elementor-widget elementor-widget-menu-anchor\" data-id=\"c29c18a\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"contact\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eee7eb elementor-widget elementor-widget-heading\" data-id=\"6eee7eb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-880168a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"880168a\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:sl@clientcentricconsulting.fr\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">sl@clientcentricconsulting.fr<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fr.linkedin.com\/in\/slarbi\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin-in\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">@slarbi<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-e99ad37\" data-id=\"e99ad37\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9804f8 elementor-widget elementor-widget-spacer\" data-id=\"b9804f8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d0014d elementor-widget elementor-widget-heading\" data-id=\"7d0014d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Client Centric<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dfa5df elementor-widget elementor-widget-heading\" data-id=\"6dfa5df\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Consulting<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91d3b58 elementor-widget elementor-widget-heading\" data-id=\"91d3b58\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Reinvent your customer experience<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b6a99e elementor-widget elementor-widget-spacer\" data-id=\"1b6a99e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3879e05 elementor-shape-square elementor-grid-0 e-grid-align-center elementor-widget elementor-widget-social-icons\" data-id=\"3879e05\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-envelope elementor-repeater-item-2hn5mib\" href=\"mailto:sl@clientcentricconsulting.fr\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Envelope<\/span>\n\t\t\t\t\t\t<i class=\"fas fa-envelope\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-phone-alt elementor-repeater-item-ldpf6ml\" href=\"tel: 33973737895\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Phone-alt<\/span>\n\t\t\t\t\t\t<i class=\"fas fa-phone-alt\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin-in elementor-repeater-item-6dd6df4\" href=\"https:\/\/fr.linkedin.com\/in\/slarbi\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin-in<\/span>\n\t\t\t\t\t\t<i class=\"fab fa-linkedin-in\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a7d88f0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a7d88f0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ca68a11\" data-id=\"ca68a11\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Client Centric Consulting R\u00e9inventons ensemble votre exp\u00e9rience client MISSION : VOUS ACCOMPAGNER POUR CR\u00c9ER UNE EXP\u00c9RIENCE CLIENT UNIQUE Des projets d\u2019am\u00e9lioration d\u00e9finis ensemble, sur-mesure, pour r\u00e9pondre \u00e0 vos probl\u00e9matiques strat\u00e9giques et op\u00e9rationnelles Pourquoi est-ce strat\u00e9gique pour votre entreprise d\u2019investir dans l&rsquo;exp\u00e9rience client ? Vos clients attendent souvent plus qu\u2019un simple rapport qualit\u00e9 \/ prix\u00a0: c\u2019est [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-260","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Home - Client Centric Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/clientcentricconsulting.fr\/en\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Home - Client Centric Consulting\" \/>\n<meta property=\"og:description\" content=\"Client Centric Consulting R\u00e9inventons ensemble votre exp\u00e9rience client MISSION : VOUS ACCOMPAGNER POUR CR\u00c9ER UNE EXP\u00c9RIENCE CLIENT UNIQUE Des projets d\u2019am\u00e9lioration d\u00e9finis ensemble, sur-mesure, pour r\u00e9pondre \u00e0 vos probl\u00e9matiques strat\u00e9giques et op\u00e9rationnelles Pourquoi est-ce strat\u00e9gique pour votre entreprise d\u2019investir dans l&rsquo;exp\u00e9rience client ? 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