{"id":120,"date":"2019-06-26T10:45:39","date_gmt":"2019-06-26T08:45:39","guid":{"rendered":"https:\/\/clientcentricconsulting.fr\/?p=120"},"modified":"2019-06-26T15:24:40","modified_gmt":"2019-06-26T13:24:40","slug":"comment-faire-evoluer-mon-entreprise-pour-etre-plus-oriente-client","status":"publish","type":"post","link":"https:\/\/clientcentricconsulting.fr\/en\/comment-faire-evoluer-mon-entreprise-pour-etre-plus-oriente-client\/","title":{"rendered":"Comment faire \u00e9voluer mon entreprise pour \u00eatre plus orient\u00e9 client ?"},"content":{"rendered":"
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Comment faire \u00e9voluer mon entreprise pour \u00eatre plus orient\u00e9 client ?\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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et Exemples de projets que nous pouvons mener ensemble\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Parmi les feedbacks de vos clients, nombre d\u2019entre eux vous expliquent \u00e0 quel point certains moments de leur parcours client leur ont demand\u00e9 un effort cons\u00e9quent auquel ils ne s\u2019attendaient pas, impactant l\u2019image de votre marque \u00e0 leurs yeux\u00a0: 2 semaines pour avoir une r\u00e9ponse suite \u00e0 un colis non arriv\u00e9, un dossier de SAV ouvert depuis 3 mois avec aucun engagement de d\u00e9lai et pas d\u2019information r\u00e9guli\u00e8re sur les avanc\u00e9es, 1 mois d\u2019attente et de relances pour recevoir un duplicata de facture\u2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tHOME<\/a> | EN<\/a> | FR<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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R\u00e9sum\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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En r\u00e9sum\u00e9, votre organisation a grandi rapidement et certains process mis en place ne sont plus adapt\u00e9s \u00e0 leurs attentes. Vos clients ont l\u2019habitude, dans leur vie professionnelle mais aussi personnelle, d\u2019interagir avec d\u2019autres entreprises capables de r\u00e9pondre dans l\u2019heure \u00e0 une question, d\u2019envoyer de mani\u00e8re proactive des informations de suivi de dossier, \u00e0 leur renvoyer imm\u00e9diatement un colis non re\u00e7u\u2026\nIls comparent votre marque \u00e0 l\u2019aune de ces standards et s\u2019attendent \u00e0 ce que vous soyez au m\u00eame niveau de qualit\u00e9.\n\u00a0\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Votre entreprise\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pour votre entreprise, cela signifie faire \u00e9voluer les process et notamment les repenser en vous mettant \u00e0 la place de vos clients\u00a0: quels sont leurs besoins et leurs attentes\u00a0? Leur parcours client\u00a0? Leurs moments de v\u00e9rit\u00e9\u00a0? Quels sont les points de friction\u00a0pour eux tout au long de leur parcours\u00a0? Quels sont les points d\u2019enchantement\u00a0? Quelle est la tendance chez mes concurrents\u00a0? Chez les entreprises innovantes en mati\u00e8re de relation client\u00a0? Que faut-il modifier en priorit\u00e9 pour faciliter le parcours de mes clients et r\u00e9pondre \u00e0 leurs attentes\u00a0?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Examples of projects that we can undertake together\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Let it be unique for yourself and yet identifiable for others<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Tech Exemples<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SMB<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\u2022 Faire \u00e9voluer les parcours clients pour r\u00e9duire les irritants et d\u00e9velopper les moments d\u2019enchantement<\/div>
\u00a0<\/div>
\u2022 Travailler avec des groupes de clients pour mieux identifier leurs irritants et leurs attentes pour d\u00e9finir un plan d\u2019actions correctives<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Media Exemples<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ent<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\u2022 R\u00e9aliser un benchmark des meilleures pratiques dans les autres entreprises<\/div>
\u00a0<\/div>
\u2022 R\u00e9organiser les \u00e9quipes au contact des clients pour passer d\u2019une approche silot\u00e9e par m\u00e9tier \/ canal\u00a0 \u00e0 une approche globale par parcours client<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Contact us today and take \u20ac5 off<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Send a friend 10% off their first purchase over $50 to earn $5 in credit!<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Secteurs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Luxe, distribution sp\u00e9cialis\u00e9e, alimentaire, automobile, banque, assurances et mutuelles, distribution d\u2019eau<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Conseil en strat\u00e9gie et en organisation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Plus de 30 missions r\u00e9alis\u00e9es depuis 2008, pour des entreprises fran\u00e7aises ou internationales, en fran\u00e7ais et en anglais<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Join Our Newsletter<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Subscribe to get our latest news, notifications and more information discount.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Client Centric Consulting \u00a9<\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tTwitter<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tFacebook<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tInstagram<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tPinterest<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tGoogle-plus<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Comment faire \u00e9voluer mon entreprise pour \u00eatre plus orient\u00e9 client ? et Exemples de projets que nous pouvons mener ensemble Parmi les feedbacks de vos clients, nombre d\u2019entre eux vous expliquent \u00e0 quel point certains moments de leur parcours client leur ont demand\u00e9 un effort cons\u00e9quent auquel ils ne s\u2019attendaient pas, impactant l\u2019image de votre […]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_canvas","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-120","post","type-post","status-publish","format-standard","hentry","category-uncategorised"],"yoast_head":"\nComment faire \u00e9voluer mon entreprise pour \u00eatre plus orient\u00e9 client ? - Client Centric Consulting<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment faire \u00e9voluer mon entreprise pour \u00eatre plus orient\u00e9 client ? 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